1.How do you ship and what is the price?
According to your chosen shipping options and precise location, the cost of shipping is different as per order.
2.Why didn’t my shipment come in one package?
Our international warehouses are situated in Canada, US, Malaysia and Singapore. Your orders are shipped from these warehouses to various fulfillment centers where our stocks are available. Our teams are trained to prioritize in-time deliveries of orders. Furthermore, due to categorization of items, it may be possible that an order having multiple items is shipped individually. So, when you receive one item from the order only, do not panic because the rest of the goods are on their way. Partial shipment is an option applied on customers’ orders however; no compromise is made on the quality of shipment and delivery.
3.Where do you ship?
Our shipment facility is available internationally. However, we do not ship in military zones due to security reasons.
4.How do you ship?
We use mail service for overseas shipment. Once we complete processing an order, we send it to our allied shipping companies who handle these orders professionally and oversee the entire process of sending the order safely and in time at the desired destination. When the orders reach the said country or destination, local postal service is contacted and given charge of the orders. You are advised to check your country’s postal service when the order reaches your country.
1.How long my order will take to be delivered?
The shipping time varies from order to order. Normally, it takes 2-4 business days to ship in US and 2-5 business weeks for international shipping.
2.How can I track my order?
After confirmation of your order, we will send you a tracking code via email against which you placed the order. The email will show you how to track your order, i.e. the instructions will be mentioned.
Remember that tracking information will be available to you 2-5 days from the time you receive the said email.
3.When will my tracking information appear?
Once you receive your tracking number/ID, you will be able to see your information after 48-72 hours. In most cases, first tracking event is observed when we receive the shipment, in other words, once the order leaves the fulfillment center, the tracking information is available to be observed. Hence, the time lag is experienced.
4.Why can’t I track my order on your website?
Kindly note that tracking information appears on the website after being updated which usually takes 2-5 days.
At first, tracking might take some time since information is extracted from carrier. It takes few minutes.So in case you do not find information at the first attempt, try again.
5.Why is my shipment status unchanged?
Unchanged status indicates delayed shipment. Such delays may be due to weather conditions, customs or backlogs. Also remember your tracking information may also be displayed after your order being started to be shipped.
6.Why do I have to pay extra fee to my shipping company?
After processing, we send your order to the shipping company. According to each company’s policies and custom procedures, the customer may be charged an extra fee for final delivery or a tax if the shipping address is a remote area. In such case, kindly pay the said amount to receive your order without any problem.
1.How can I pay for my order?
We accept payment via PayPal, Credit card, Debit card or VISA. All products are listed in US dollars;however our system will exchange your currency for your assistance.
2.Which currency are you using on the website?
We list our products in dollars however; our system exchanges your currency at the time of placing the order.
1.How do I place an order?
For placing an order: visit our website https://4dstores.net , select product, click “Add to cart” and “Check out”. Fill in your information, pay the amount and your order has been placed.